The Hotel Industry of 2020 - Novtej Dhillon
With change in times, businesses should also change else it tends to stay behind of time and the competitors would capture the market. To avoid such cases, let’s have a look at what the hotel industry would look like in 2020. Remember, what stays a priority today may not remain the same tomorrow. Who are the customers of future?: The customer is getting very much educated and has an all-rounder knowledge about what’s going around them. Whether it is a business purpose or for leisure, the customer always demands to feel special. The guests of 2020 would be more sophisticated, tech-savvy with a lot of expectations. Their expectations would start from making them feel special during their stay at the premises. They would expect that their stay experience would be unique. But the real question arises how would the hotels fulfill such demanding customers. If the industry is unable to understand its customers, then it would very soon fall behind and lose its loyal customers. Today at