The Hotel Industry of 2020 - Novtej Dhillon


With change in times, businesses should also change else it tends to stay behind of time and the competitors would capture the market. To avoid such cases, let’s have a look at what the hotel industry would look like in 2020. Remember, what stays a priority today may not remain the same tomorrow.

Who are the customers of future?:

The customer is getting very much educated and has an all-rounder knowledge about what’s going around them. Whether it is a business purpose or for leisure, the customer always demands to feel special. The guests of 2020 would be more sophisticated, tech-savvy with a lot of expectations. Their expectations would start from making them feel special during their stay at the premises. They would expect that their stay experience would be unique. But the real question arises how would the hotels fulfill such demanding customers. If the industry is unable to understand its customers, then it would very soon fall behind and lose its loyal customers. Today at various times the customer has to interact with us whether it is check-in, check-out or any other service. It all happens in our terms but this would not be the case in future. All the reservations would be as per their terms. The customer would be more focused on what others have to say before they go ahead with the booking. Here technology plays an important role.


Read more: Novtej Dhillon Hotel 

Big change in Technology:

Technology is playing an important role, customers are looking for better options to be provided by the hotels and at the same time it should be more user friendly. The customers would expect free broadband services available in their rooms, which currently is not a common facility in all the hotels. Everything would be based online from research, checking ticket prices, selections of meals and so on. Currently there are no hotels yet which would provide complete online experience to its customers. Instead of the key, why not going in for barcode to the customer’s mobile number which would act as a virtual key. The hotel systems would need to look much smarter so that it takes into account more about the person. Making use of CRM which is the centralized, comprehensive profiles of the customers and integrating loyalty. Developing processes which are focused on being customer centric thus enabling personalized services and offers to the guests. Building such integrated systems which would provide a single view of the guests, thus instead of asking the guests the same data time and again, the new integrated system can work it out which would reduce a lot of stress on the customer during their check-ins, check-outs or booking process. Today emails have become a thing of the past, the hotels can look forward for using instant messaging apps for getting in better touch with their guests. Also using the technology in a good front, for example if someone has a passion for running then you can alert them on any particular event or session.


Guests reviews would be held more important:

User review on each and everything is turning out to be very important. Gradually the companies are taking in customer reviews very seriously, since one bad review can change the overall perspective in the minds of the customers. The review could be anything from an impolite staff member, no taste in food, paid form of parking and so on. As time passes by, things are getting more and transparent. There is nothing hidden from the eyes of the customer thanks to the gift of social media. People are posting all the good and bad stuffs on the various social networks, writing in blogs to praise something and at the same time to highlight anything wrong. Hence hotels cannot take the guests reviews lightly anymore and by 2020 this is going to gain its own momentum.

Standard of service along with newer ideas:


It is a tough competition out in the market. With the growing demands of the customer the hotel would need to bring out newer concepts to its customers so as to attract them. For example, customers are looking out for hotels which would provide for various recreational centers such as to provide yoga facility, gyming, swimming facility, activity based hotels and so on. Customers expect the staff to be polite to them at each points of their stay, hence the hotels would need a well-trained and well-groomed staff who would take care of each and every demands of the customer which would bring them back again to the same place.

Read more: Sarina Dhillon

Comments

Post a Comment

Popular posts from this blog

Top 7 Foods To Try When in London!

If you thought British food was bland and boring, you have to visit London, the food capital of UK to explore the diversity of food options the country actually has. Right from celebrating food trends picked across the globe to presenting it in their unique style, London restaurants are going all out to allure the globetrotting travelers with their scrumptious food options. From spicy curries to the perfectly cooked meatballs, from cheesy fondues to the mouth watering pies, London restaurants have options to satisfy every form of food craving. Apart from the taste the presentation of the regular foods has also gone through a massive transformation with more glamour and style being added to food as well.  Here are some of the top 7 picks of foods you have to try out in your next trip to London. 1.      Mac and Cheese: A combination that may sound rather simple, but when at London be amazed how this one pot meal turns exotic with a creamy base and a perfectly ...
Read more

Hotel Marketing Trend - Novtej Dhillon

Image
As years pass by, there are any names in the hotel industry. With such touch competition around it is very important to maintain oneself. Hence here comes the benefit of using some popular marketing trends which can benefit the hoteliers and also tap the opportunities in the market. Adding a personalized touch: A customer would always appreciate a service which has an essence of personalized touch. One such example would be to give that personalized touch for the guests during the booking process and getting to know them better as well as their travel purpose before they arrive. You can get to know the purpose of their visit, whether it is business purpose, family outing, celebrating birthdays or anniversaries or are they on their honeymoon trip. Now-a-days there are various software available which help to identify the guest and also provide them the attention they would deserve. Surely with such personalized attention they would always prefer to come back to the same place as ...
Read more

7 essential travel tips for Moms with Babies - Novtej Dhillon

Image
A vacation sounds to be something very exciting to get over the routine and feel energised. But the question arises how easy or difficult it is to Mother’s to travel with their babies.            Planning:       Before you start off with the journey, it is important to first make a proper planning of which places you would need to visit. Since there is a baby along you can’t just go to any places hence there has to be proper thinking about the place, its weather whether it would suit the baby or no, preparing the list, how much luggage to carry since the baby would always be there you would need to limit the luggage to avoid getting too exhausted, pre-booking the hotels so as to avoid any last minute running around with the baby.       Read more: Novtej Dhillon Hotel                Prepare a list:        Before ...
Read more